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Envelope-to: lucy@adeyotconsult.com
Delivery-date: Tue, 11 Feb 2025 18:08:53 +0300
Date: Tue, 11 Feb 2025 09:06:30 -0600 (CST)
From: IT Glue <marketing@itglue.com>
Reply-To: marketing@itglue.com
To: lucy@adeyotconsult.com
Message-ID: <2068485679.154720289.1739286390478@sjmktmail-batch1g.marketo.org>
Subject: =?UTF-8?Q?[Upcoming_Webinar]_5_Critical_Service_Delivery_KP?=
 =?UTF-8?Q?Is_Every_MSP_Must_Track_=E2=80=94_And_How_to_Improve_Them?=
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To view this email as a web page, go to the following address: https://info=
.kaseya.com/index.php/email/emailWebview?mkt_tok=3DNTk2LUlOWC03MDQAAAGYlITW=
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0h9HhNq18z0bXU0sbr2AMkIXoEjifAKJHGA

Hi=C2=A0Lucy,

Your service desk is the heartbeat of your MSP business =E2=80=94 but how d=
o you measure its true performance and identify areas for improvement? In t=
his engaging and data-driven webinar, Kevin Sequeira, GM of Kaseya=E2=80=99=
s PSA Suite, and Erick Simpson, MSP expert, influencer and thought leader, =
will reveal the five critical KPIs every MSP must track to ensure operation=
al excellence, boost client satisfaction and drive profitability.

Register for our upcoming webinar <https://go.itglue.com/NTk2LUlOWC03MDQAAA=
GYlITWyNhZclLUCvTtrXO6MQl0evd_tlf5Hd9U6-Nc95XiyFovm7MNPe8_RrP5NNhN_B4U3-0=
=3D>,=C2=A05 Critical Service Delivery KPIs Every MSP Must Track =E2=80=94 =
And How to Improve Them on February 20, at 10 AM PT / 1 PM PT, and discover=
 how these key performance indicators provide valuable insights into your s=
ervice desk efficiency and overall business health. More importantly, our s=
peakers will share proven strategies to improve each KPI, empowering your t=
eam to deliver exceptional results while streamlining processes.

In this session, we will cover:

=09- The essential service desk KPIs that directly impact client satisfacti=
on and operational efficiency.
=09- Actionable strategies to analyze and improve these metrics using prove=
n industry best practices.
=09- How to integrate automation, reporting tools and dashboards to drive p=
erformance and accountability.
=09- Practical methods to streamline service delivery processes and reduce =
resolution times.
=09- The critical role IT documentation plays in driving consistent and sca=
lable service delivery.

Whether you=E2=80=99re looking to reduce ticket resolution times, enhance t=
eam productivity or improve your SLA compliance, this session will provide =
actionable takeaways to elevate your service desk operations. Don=E2=80=99t=
 miss this opportunity to learn from two industry leaders and unlock the me=
trics that matter most to your MSP=E2=80=99s success!
P.S.=C2=A0Even if you can't make the live event,=C2=A0please register anywa=
y <https://go.itglue.com/NTk2LUlOWC03MDQAAAGYlITWyNhZclLUCvTtrXO6MQl0evd_tl=
f5Hd9U6-Nc95XiyFovm7MNPe8_RrP5NNhN_B4U3-0=3D>,=C2=A0and we'll send you a li=
nk to the archived recording once it's available.
<https://go.itglue.com/NTk2LUlOWC03MDQAAAGYlITWyMvfo3jRfKT1gET2NdwO_aSneYJE=
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=20
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QDaAINn94Fpwpt5jwPC9OLmFFQcEc=3D>.
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<tbody>=20
<tr>=20
<td style=3D"-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-=
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ound-color:#ffffff;" bgcolor=3D"#ffffff" valign=3D"top">=20
<table class=3D"table600" style=3D"-webkit-text-size-adjust: 100%; -ms-text=
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g=3D"0" cellspacing=3D"0" width=3D"600">=20
<tbody>=20
<tr>=20
<td style=3D"-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-=
table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyph=
ens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-h=
eight:20px;font-size:20px;" height=3D"20px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>=20
</tbody>=20
</table>
<table id=3D"free-text" style=3D"-webkit-text-size-adjust: 100%; -ms-text-s=
ize-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spac=
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ze: 14px; line-height: 22px; color: #828187;" align=3D"center" border=3D"0"=
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ree-text">=20
<tbody>=20
<tr>=20
<td style=3D"-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-=
table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyph=
ens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;backgr=
ound-color:#ffffff;" bgcolor=3D"#ffffff" valign=3D"top">=20
<center>=20
<table class=3D"table600" style=3D"-webkit-text-size-adjust: 100%; -ms-text=
-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-sp=
acing: 0; border-collapse: collapse; margin-top: 0; margin-right: auto; mar=
gin-bottom: 0; margin-left: auto;" align=3D"center" border=3D"0" cellpaddin=
g=3D"0" cellspacing=3D"0" width=3D"600">=20
<tbody>=20
<tr>=20
<td class=3D"secondary-font text" style=3D"-webkit-text-size-adjust: 100%;-=
ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-=
break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;bo=
rder-collapse: collapse;font-family: 'Lato', sans-serif;font-size: 15px;lin=
e-height: 22px;color: #212121;">=20
<div class=3D"mktoText" id=3D"text-intro">=20
<p style=3D"text-align: left;">Hi&nbsp;Lucy,</p>=20
<p>Your service desk is the heartbeat of your MSP business =E2=80=94 but ho=
w do you measure its true performance and identify areas for improvement? I=
n this engaging and data-driven webinar, Kevin Sequeira, GM of Kaseya=E2=80=
=99s PSA Suite, and Erick Simpson, MSP expert, influencer and thought leade=
r, will reveal the five critical KPIs every MSP must track to ensure operat=
ional excellence, boost client satisfaction and drive profitability.</p>=20
<p><a href=3D
"https://go.itglue.com/NTk2LUlOWC03MDQAAAGYlITWyG-25EpjMkm--ihXgheAjJ3ghCzY=
K-Vy_F_Tp5LaVLCJz29E-3zArD8ZdPRO77mqZ54=3D" target=3D"_blank"
>Register for our upcoming webinar</a>,&nbsp;<strong>5 Critical Service Del=
ivery KPIs Every MSP Must Track =E2=80=94 And How to Improve Them on Februa=
ry 20, at 10 AM PT / 1 PM PT</strong>, and discover how these key performan=
ce indicators provide valuable insights into your service desk efficiency a=
nd overall business health. More importantly, our speakers will share prove=
n strategies to improve each KPI, empowering your team to deliver exception=
al results while streamlining processes.</p>=20
<p><strong>In this session, we will cover:</strong></p>=20
<ul>=20
<li>The essential service desk KPIs that directly impact client satisfactio=
n and operational efficiency.</li>=20
<li>Actionable strategies to analyze and improve these metrics using proven=
 industry best practices.</li>=20
<li>How to integrate automation, reporting tools and dashboards to drive pe=
rformance and accountability.</li>=20
<li>Practical methods to streamline service delivery processes and reduce r=
esolution times.</li>=20
<li>The critical role IT documentation plays in driving consistent and scal=
able service delivery.</li>=20
</ul>=20
<p>Whether you=E2=80=99re looking to reduce ticket resolution times, enhanc=
e team productivity or improve your SLA compliance, this session will provi=
de actionable takeaways to elevate your service desk operations. Don=E2=80=
=99t miss this opportunity to learn from two industry leaders and unlock th=
e metrics that matter most to your MSP=E2=80=99s success!</p>=20
</div> </td>=20
</tr>=20
</tbody>=20
</table>=20
</center> </td>=20
</tr>=20
</tbody>=20
</table>
<table id=3D"callToAction12c82c089-746b-41a9-9e4b-c53fc4cd032d" style=3D"-w=
ebkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace:=
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"100%" class=3D"mktoModule m_callToAction">=20
<tbody>=20
<tr>=20
<td style=3D"-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-=
table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyph=
ens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;backgr=
ound-color:#ffffff;" bgcolor=3D"#ffffff" valign=3D"top">=20
<table class=3D"table600" style=3D"-webkit-text-size-adjust: 100%; -ms-text=
-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-sp=
acing: 0; border-collapse: collapse; margin-top: 0; margin-right: auto; mar=
gin-bottom: 0; margin-left: auto;" align=3D"center" border=3D"0" cellpaddin=
g=3D"0" cellspacing=3D"0" width=3D"600">=20
<tbody>=20
<tr>=20
<td style=3D"-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-=
table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyph=
ens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-h=
eight:20px;font-size:20px;" height=3D"20px">&nbsp;</td>=20
</tr>=20
<tr>=20
<td class=3D"cta" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-ad=
just: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break=
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lapse: collapse;">=20
<table style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%;=
 mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-co=
llapse: collapse;" align=3D"center" border=3D"0" cellpadding=3D"0" cellspac=
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<tbody>=20
<tr>=20
<td style=3D"hyphens: none; -webkit-text-size-adjust: 100%; mso-table-lspac=
e: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: non=
e; -moz-hyphens: none; -ms-text-size-adjust: 100%; -webkit-border-radius: 2=
5px; -moz-border-radius: 25px; border-radius: 25px; -moz-background-clip: p=
adding; -webkit-background-clip: padding-box; background-clip: padding-box;=
 border-collapse:
collapse;" align=3D"center" bgcolor=3D"#99cccc"> <a href=3D
"https://go.itglue.com/NTk2LUlOWC03MDQAAAGYlITWyG-25EpjMkm--ihXgheAjJ3ghCzY=
K-Vy_F_Tp5LaVLCJz29E-3zArD8ZdPRO77mqZ54=3D" target=3D"_blank" class=3D"prim=
ary-font button" style=3D"-webkit-text-size-adjust: 100%;-ms-text-size-adju=
st: 100%;-webkit-background-clip: padding-box;-moz-background-clip: padding=
;border-radius: 25px;-moz-border-radius: 25px;-webkit-border-radius: 25px;d=
isplay: inline-block;padding-left:
28px;padding-bottom: 12px;padding-right: 28px;padding-top: 12px;color: #fff=
fff;font-family: 'Lato', sans-serif;font-weight: bold;background-clip: padd=
ing-box;font-size: 18px;text-decoration: none;border-right-color:#99cccc;bo=
rder-top-color:#99cccc;border-left-style: solid;border-bottom-style: solid;=
border-right-style:
solid;border-bottom-color:#99cccc;border-left-width:1px;border-bottom-width=
:1px;border-right-width:1px;border-top-width:1px;border-left-color:#99cccc;=
border-top-style: solid;background-color:#99cccc;"
>REGISTER NOW</a> </td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>=20
<tr>=20
<td style=3D"-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-=
table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyph=
ens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-h=
eight:20px;font-size:20px;" height=3D"20px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>=20
</tbody>=20
</table>
<table id=3D"free-text3c85784c-8fe4-4380-abf7-e71f58eb9d56" style=3D"-webki=
t-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt=
; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse; font=
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8187;" align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" wi=
dth=3D"100%" class=3D"mktoModule m_free-text">=20
<tbody>=20
<tr>=20
<td style=3D"-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-=
table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyph=
ens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;backgr=
ound-color:#ffffff;" bgcolor=3D"#ffffff" valign=3D"top">=20
<center>=20
<table class=3D"table600" style=3D"-webkit-text-size-adjust: 100%; -ms-text=
-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-sp=
acing: 0; border-collapse: collapse; margin-top: 0; margin-right: auto; mar=
gin-bottom: 0; margin-left: auto;" align=3D"center" border=3D"0" cellpaddin=
g=3D"0" cellspacing=3D"0" width=3D"600">=20
<tbody>=20
<tr>=20
<td class=3D"secondary-font text" style=3D"-webkit-text-size-adjust: 100%;-=
ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-=
break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;bo=
rder-collapse: collapse;font-family: 'Lato', sans-serif;font-size: 15px;lin=
e-height: 22px;color: #212121;">=20
<div class=3D"mktoText" id=3D"text-intro41452aeb-0324-4d0e-9da0-19bb2940665=
f">=20
<p><strong>P.S.&nbsp;</strong>Even if you can't make the live event,&nbsp;<=
a href=3D
"https://go.itglue.com/NTk2LUlOWC03MDQAAAGYlITWyG-25EpjMkm--ihXgheAjJ3ghCzY=
K-Vy_F_Tp5LaVLCJz29E-3zArD8ZdPRO77mqZ54=3D" target=3D"_blank"
>please register anyway</a>,&nbsp;and we'll send you a link to the archived=
 recording once it's available.</p>=20
</div> </td>=20
</tr>=20
</tbody>=20
</table>=20
</center> </td>=20
</tr>=20
</tbody>=20
</table>
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<tbody>=20
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<td style=3D"-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-=
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ens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-h=
eight:20px;font-size:20px;" height=3D"20px">&nbsp;</td>=20
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eight:10px;font-size:10px;" height=3D"10px">&nbsp;</td>=20
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Gifari Industries - BD Cyber Security Team