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Envelope-to: lucy@adeyotconsult.com
Delivery-date: Mon, 17 Feb 2025 18:02:10 +0300
Date: Mon, 17 Feb 2025 09:01:27 -0600 (CST)
From: IT Glue <marketing@itglue.com>
Reply-To: marketing@itglue.com
To: lucy@adeyotconsult.com
Message-ID: <1957858285.2131197.1739804487009@sjmktmail-batch1m.marketo.org>
Subject: =?UTF-8?Q?[Webinar_This_Week]_5_Critical_Service_Delivery_K?=
 =?UTF-8?Q?PIs_Every_MSP_Must_Track_=E2=80=94_And_How_to_Improve_Them?=
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mHck-6xMvO5mxCblVA5_Ai5t0MBigeJy73g

Hi=C2=A0Lucy,

There=E2=80=99s still time to register for this week=E2=80=99s webinar <htt=
ps://go.itglue.com/NTk2LUlOWC03MDQAAAGYs2ZdXGydG5dYPcmvfnLnvkO5S63EAZGkYZ5V=
itoQcxq0ZkaBcJ8C1rITSJAMb_c9UWWnC0U=3D>: 5 Critical Service Delivery KPIs E=
very MSP Must Track =E2=80=94 And How to Improve Them on February 20, at 10=
 AM PT / 1 PM PT.

Join us for this insightful webinar, where Kevin Sequeira, GM of Kaseya=E2=
=80=99s PSA Suite, and Erick Simpson, MSP expert, influencer and thought le=
ader, will reveal the five critical KPIs every MSP must track to ensure ope=
rational excellence, boost client satisfaction and drive profitability.

In this session, we will cover:

=09- The essential service desk KPIs that directly impact client satisfacti=
on and operational efficiency.
=09- Actionable strategies to analyze and improve these metrics using prove=
n industry best practices.
=09- How to integrate automation, reporting tools and dashboards to drive p=
erformance and accountability.
=09- Practical methods to streamline service delivery processes and reduce =
resolution times.
=09- The critical role IT documentation plays in driving consistent and sca=
lable service delivery.
P.S.=C2=A0Even if you can't make the live event,=C2=A0please register anywa=
y <https://go.itglue.com/NTk2LUlOWC03MDQAAAGYs2ZdXGydG5dYPcmvfnLnvkO5S63EAZ=
GkYZ5VitoQcxq0ZkaBcJ8C1rITSJAMb_c9UWWnC0U=3D>,=C2=A0and we'll send you a li=
nk to the archived recording once it's available.
<https://go.itglue.com/NTk2LUlOWC03MDQAAAGYs2ZdXCAJCGUCWC4mBBTc5mTNblYqtRAe=
VAO4xZ8lvktBgyYLPeE5Jeu7IElql-L6566T2mE=3D>
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wn-jV5dQBSBBcAekbILSff35fci4M=3D>.
=C2=A9 2024 IT Glue, 555 Robson St, Vancouver, BC, V6B 2B7, Canada

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e !important;">Register now. Discover strategies to improve service deliver=
y KPIs and empower your team to deliver exceptional results while streamlin=
ing processes.</div>
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ens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-h=
eight:20px;font-size:20px;" height=3D"20px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
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</tbody>=20
</table>
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<tbody>=20
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<center>=20
<table class=3D"table600" style=3D"-webkit-text-size-adjust: 100%; -ms-text=
-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-sp=
acing: 0; border-collapse: collapse; margin-top: 0; margin-right: auto; mar=
gin-bottom: 0; margin-left: auto;" align=3D"center" border=3D"0" cellpaddin=
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<tbody>=20
<tr>=20
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ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-=
break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;bo=
rder-collapse: collapse;font-family: 'Lato', sans-serif;font-size: 15px;lin=
e-height: 22px;color: #212121;">=20
<div class=3D"mktoText" id=3D"text-intro">=20
<p style=3D"text-align: left;">Hi&nbsp;Lucy,</p>=20
<p>There=E2=80=99s still time to <a href=3D
"https://go.itglue.com/NTk2LUlOWC03MDQAAAGYs2ZdXAsvCW5qJnyyqU--81__vx1wMf3A=
XK-Mkxmzh1LmbhvY-LGENPKf9CH5nFNzQfdFsvM=3D" target=3D"_blank" id=3D""
>register for this week=E2=80=99s webinar</a>: <strong>5 Critical Service D=
elivery KPIs Every MSP Must Track =E2=80=94 And How to Improve Them on Febr=
uary 20, at 10 AM PT / 1 PM PT</strong>.</p>=20
<p>Join us for this insightful webinar, where Kevin Sequeira, GM of Kaseya=
=E2=80=99s PSA Suite, and Erick Simpson, MSP expert, influencer and thought=
 leader, will reveal the five critical KPIs every MSP must track to ensure =
operational excellence, boost client satisfaction and drive profitability.<=
/p>=20
<p><strong>In this session, we will cover:</strong><br /></p>=20
<ul>=20
<li>The essential service desk KPIs that directly impact client satisfactio=
n and operational efficiency.</li>=20
<li>Actionable strategies to analyze and improve these metrics using proven=
 industry best practices.</li>=20
<li>How to integrate automation, reporting tools and dashboards to drive pe=
rformance and accountability.</li>=20
<li>Practical methods to streamline service delivery processes and reduce r=
esolution times.</li>=20
<li>The critical role IT documentation plays in driving consistent and scal=
able service delivery.</li>=20
</ul>=20
</div> </td>=20
</tr>=20
</tbody>=20
</table>=20
</center> </td>=20
</tr>=20
</tbody>=20
</table>
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ebkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace:=
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ens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;backgr=
ound-color:#ffffff;" bgcolor=3D"#ffffff" valign=3D"top">=20
<table class=3D"table600" style=3D"-webkit-text-size-adjust: 100%; -ms-text=
-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-sp=
acing: 0; border-collapse: collapse; margin-top: 0; margin-right: auto; mar=
gin-bottom: 0; margin-left: auto;" align=3D"center" border=3D"0" cellpaddin=
g=3D"0" cellspacing=3D"0" width=3D"600">=20
<tbody>=20
<tr>=20
<td style=3D"-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-=
table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyph=
ens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-h=
eight:20px;font-size:20px;" height=3D"20px">&nbsp;</td>=20
</tr>=20
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lapse: collapse;">=20
<table style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%;=
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e; -moz-hyphens: none; -ms-text-size-adjust: 100%; -webkit-border-radius: 2=
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adding; -webkit-background-clip: padding-box; background-clip: padding-box;=
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collapse;" align=3D"center" bgcolor=3D"#99cccc"> <a href=3D
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XK-Mkxmzh1LmbhvY-LGENPKf9CH5nFNzQfdFsvM=3D" target=3D"_blank" class=3D"prim=
ary-font button" style=3D"-webkit-text-size-adjust: 100%;-ms-text-size-adju=
st: 100%;-webkit-background-clip: padding-box;-moz-background-clip: padding=
;border-radius: 25px;-moz-border-radius: 25px;-webkit-border-radius: 25px;d=
isplay: inline-block;padding-left:
28px;padding-bottom: 12px;padding-right: 28px;padding-top: 12px;color: #fff=
fff;font-family: 'Lato', sans-serif;font-weight: bold;background-clip: padd=
ing-box;font-size: 18px;text-decoration: none;border-right-color:#99cccc;bo=
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>REGISTER NOW</a> </td>=20
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ens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-h=
eight:20px;font-size:20px;" height=3D"20px">&nbsp;</td>=20
</tr>=20
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ens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;backgr=
ound-color:#ffffff;" bgcolor=3D"#ffffff" valign=3D"top">=20
<center>=20
<table class=3D"table600" style=3D"-webkit-text-size-adjust: 100%; -ms-text=
-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-sp=
acing: 0; border-collapse: collapse; margin-top: 0; margin-right: auto; mar=
gin-bottom: 0; margin-left: auto;" align=3D"center" border=3D"0" cellpaddin=
g=3D"0" cellspacing=3D"0" width=3D"600">=20
<tbody>=20
<tr>=20
<td class=3D"secondary-font text" style=3D"-webkit-text-size-adjust: 100%;-=
ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-=
break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;bo=
rder-collapse: collapse;font-family: 'Lato', sans-serif;font-size: 15px;lin=
e-height: 22px;color: #212121;">=20
<div class=3D"mktoText" id=3D"text-intro41452aeb-0324-4d0e-9da0-19bb2940665=
f">=20
<p><strong>P.S.&nbsp;</strong>Even if you can't make the live event,&nbsp;<=
a href=3D
"https://go.itglue.com/NTk2LUlOWC03MDQAAAGYs2ZdXAsvCW5qJnyyqU--81__vx1wMf3A=
XK-Mkxmzh1LmbhvY-LGENPKf9CH5nFNzQfdFsvM=3D" target=3D"_blank"
>please register anyway</a>,&nbsp;and we'll send you a link to the archived=
 recording once it's available.</p>=20
</div> </td>=20
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eight:20px;font-size:20px;" height=3D"20px">&nbsp;</td>=20
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eight:10px;font-size:10px;" height=3D"10px">&nbsp;</td>=20
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V6B 2B7, Canada</p> </td>=20
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Gifari Industries - BD Cyber Security Team